Last updated: January 10, 2026

Thank you for shopping with us! We’re committed to getting your order to you quickly, safely, and reliably. Please read the details below so you know what to expect.

1. Order Processing Time
•    All orders are processed within 1–4 business days (Monday–Friday, excluding US federal holidays).
•    Orders placed after 3:00 PM PST will typically be processed the next business day.
•    During peak periods (e.g., holidays, sales events), processing may take up to 5–7 business days. We’ll notify you via email if we expect delays.

2. Shipping Methods & Rates (Domestic – United States)
We currently ship to addresses within the continental United States, Alaska, Hawaii, and U.S. territories. We do not ship to P.O. Boxes at this time (please provide a physical address).Shipping rates are calculated at checkout based on order weight, size, and destination.

Shipping Method    Estimated Delivery Time*    

Standard Ground      3–7 business days    $5.99 – $14.99    Most economical option
Expedited (2-Day)    2 business days    $29.99    Available for most items
Priority Overnight     1 business day    $29.99+    Limited availability; continental US only

*Estimated delivery times are provided by the carrier and start after your order has shipped. Weekends, holidays, and carrier delays may affect arrival. We use reliable carriers including USPS, UPS, and FedEx depending on package size, location, and speed selected.

3. International Shipping
We currently ship to select countries outside the United States.
Available countries, rates, and estimated delivery times (7–25 business days) will appear at checkout. Important notes for international orders:
•    Customers are responsible for any customs duties, import taxes, VAT, or brokerage fees imposed by their country.
•    We are not responsible for delays caused by customs clearance.
•    Some items may be restricted or prohibited from international shipment due to regulations—check product pages for details.

4. Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information.
You can track your package directly through the carrier’s website or by clicking the link in your shipping notification.

 

5. Lost, Delayed, or Damaged Packages
•    If your package shows as delivered but you haven’t received it, please contact your local carrier first (they handle most porch piracy claims).
•    For lost packages or delivery issues, reach out to us within 30 days of the estimated delivery date → [support@yourstore.com (mailto:support@yourstore.com)]
•    In the rare event of damage during transit, please send photos of the damaged item/packaging within 7 days of receipt. We’ll work with you on a replacement or refund.
•    We partner with top carriers and insure valuable orders when appropriate.

6. Changes, Cancellations & Returns
•    Once an order has been processed and shipped, we’re unable to make changes or cancellations.
•    For returns, exchanges, or refunds, please refer to our separate Returns & Refunds Policy http://www.yansgourmet.com/returns

7. Important Reminders
•    All delivery estimates are approximate and not guaranteed.
•    We are not responsible for delays caused by weather, carrier issues, natural disasters, or other events beyond our control.
•    Holiday shipping deadlines will be posted on our site and social channels well in advance—plan early!
Questions?

We're here to help → Contact us at info@yansgourmet.com   Happy shopping! 

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